@import "https://fonts.googleapis.com/css2?family=DM+Serif+Display:ital@0;1&family=Manrope:wght@300;400;500;600;700;800&display=swap";
:root{--bg:#fafaf8;--bg-alt:#f1f1ee;--white:#fff;--ink:#02385d;--ink-deep:#021e33;--ink-soft:#1f557b;--coral:#d85a48;--coral-soft:#e48272;--char:#1a1a1a;--muted:#6b6b6b;--line:#ddd8ce;--line-soft:#e8e4d9;--green:#4a8060;--wa-green:#25d366;--sand:#b08d57;--sand-soft:#e9d9b8;--font-serif:"DM Serif Display", "Cormorant Garamond", Georgia, serif;--font-sans:"Manrope", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;--font-mono:"SF Mono", ui-monospace, Menlo, Consolas, monospace;--font-chat:-apple-system, BlinkMacSystemFont, "Helvetica Neue", sans-serif;--fs-display:76px;--fs-h2:68px;--fs-h3:44px;--fs-h4:32px;--fs-eyebrow:12px;--fs-lede:19px;--fs-body:17px;--fs-ui:14px;--fs-caption:12px;--fs-micro:11px;--fs-pill:13px;--tracking-tight:-.02em;--tracking-eyebrow:.18em;--tracking-label:.08em;--lh-display:1.02;--lh-tight:1.1;--lh-body:1.6;--lh-prose:1.65;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--space-10:40px;--space-12:48px;--space-16:64px;--space-20:80px;--space-24:96px;--space-30:120px;--r-xs:6px;--r-sm:8px;--r-md:12px;--r-lg:14px;--r-xl:16px;--r-2xl:20px;--r-phone:42px;--r-pill:100px;--r-full:9999px;--shadow-card:0 8px 24px -8px #021e3314;--shadow-card-hover:0 16px 40px -16px #021e331f;--shadow-bubble:0 12px 32px -8px #021e331a;--shadow-modal:0 40px 80px -20px #021e3366;--shadow-phone:0 40px 80px -20px #021e3359, 0 0 0 1px #02385d1a;--shadow-cta:0 20px 40px -12px #021e334d;--ease-default:cubic-bezier(.2,.7,.3,1);--dur-fast:.15s;--dur-base:.2s;--dur-med:.3s;--dur-slow:.4s}html{-webkit-font-smoothing:antialiased}body{font-family:var(--font-sans);background:var(--bg);color:var(--char);line-height:var(--lh-body)}h1,.h1{font-family:var(--font-serif);font-size:var(--fs-display);line-height:var(--lh-display);color:var(--ink);letter-spacing:var(--tracking-tight);margin:0;font-weight:400}h2,.h2{font-family:var(--font-serif);font-size:var(--fs-h2);line-height:var(--lh-display);color:var(--ink);letter-spacing:var(--tracking-tight);margin:0;font-weight:400}h3,.h3{font-family:var(--font-serif);font-size:var(--fs-h3);line-height:var(--lh-tight);color:var(--ink);letter-spacing:-.015em;margin:0;font-weight:400}h4,.h4{font-family:var(--font-serif);font-size:var(--fs-h4);color:var(--ink);letter-spacing:-.015em;margin:0;font-weight:400}h1 em,h2 em,h3 em,h4 em,.h1 em,.h2 em,.h3 em,.h4 em{color:var(--coral);font-style:italic}.eyebrow{font-family:var(--font-sans);font-size:var(--fs-eyebrow);letter-spacing:var(--tracking-eyebrow);text-transform:uppercase;color:var(--coral);align-items:center;gap:14px;font-weight:500;display:inline-flex}.eyebrow:before{content:"";background:var(--coral);width:28px;height:1px}.eyebrow--plain:before{display:none}.lede{font-family:var(--font-sans);font-size:var(--fs-lede);color:var(--ink-soft);max-width:540px;line-height:1.55}.body{font-family:var(--font-sans);font-size:var(--fs-body);line-height:var(--lh-prose);color:var(--ink-soft)}.caption{font-family:var(--font-sans);font-size:var(--fs-caption);color:var(--muted);line-height:1.4}.micro{font-family:var(--font-sans);font-size:var(--fs-micro);letter-spacing:var(--tracking-label);text-transform:uppercase;color:var(--muted);font-weight:600}.pull-quote{font-family:var(--font-serif);color:var(--ink);font-size:30px;font-style:italic;line-height:1.15}.msg-text{font-family:var(--font-chat);font-size:13px;line-height:1.4}.amount{font-family:var(--font-serif);color:var(--ink);letter-spacing:-.02em;font-size:38px;line-height:1}.amount em{color:var(--coral);font-style:italic}
:root{--bg:#fafaf8;--bg-alt:#f1f1ee;--white:#fff;--ink:#02385d;--ink-deep:#021e33;--ink-soft:#1f557b;--coral:#d85a48;--coral-soft:#e48272;--char:#1a1a1a;--muted:#6b6b6b;--line:#ddd8ce;--line-soft:#e8e4d9;--green:#4a8060;--wa-green:#25d366;--sand:#b08d57;--sand-soft:#e9d9b8;--font-serif:"DM Serif Display", "Cormorant Garamond", Georgia, serif;--font-sans:"Manrope", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;--font-mono:"SF Mono", ui-monospace, Menlo, Consolas, monospace;--font-chat:-apple-system, BlinkMacSystemFont, "SF Pro Text", "Helvetica Neue", 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b{color:var(--ink);font-weight:700}.ea-attend-sep{color:var(--line)}.ea-note{color:var(--muted);margin:0;font-size:12.5px;line-height:1.5}.ea-themes-list{flex-direction:column;gap:12px;display:flex}.ea-theme{border-bottom:1px solid var(--line-soft);align-items:center;gap:14px;padding-bottom:12px;display:flex}.ea-theme:last-child{border-bottom:none;padding-bottom:0}.ea-theme-bar{border-radius:100px;flex:none;align-self:center;width:4px;max-height:52px}.ea-theme-bar--warn{background:var(--coral)}.ea-theme-bar--info{background:var(--ink-soft)}.ea-theme-bar--muted{background:var(--line)}.ea-theme-body{flex:1;min-width:0}.ea-theme-top{align-items:baseline;gap:9px;display:flex}.ea-theme-label{color:var(--ink);font-size:14px;font-weight:700}.ea-theme-count{color:var(--ink-soft);font-size:14px;font-weight:700}.ea-theme-trend{background:var(--bg-alt);color:var(--muted);border-radius:100px;padding:2px 7px;font-size:11px;font-weight:600}.ea-theme-trend--warn{color:var(--coral);background:#d85a481f}.ea-theme-sample{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin-top:3px;font-size:12.5px;font-style:italic;overflow:hidden}.ea-theme-resolved{color:var(--green);flex:none;align-items:center;gap:4px;font-size:11.5px;font-weight:600;display:inline-flex}.ea-escal-list{flex-direction:column;gap:12px;display:flex}.ea-escal-row{gap:11px;display:flex}.ea-escal-avatar{background:var(--ink);width:30px;height:30px;color:var(--white);border-radius:50%;flex:none;place-items:center;font-size:11px;font-weight:700;display:grid}.ea-escal-body{flex:1;min-width:0}.ea-escal-top{align-items:baseline;gap:8px;display:flex}.ea-escal-name{color:var(--ink);font-size:13.5px;font-weight:700}.ea-escal-time{color:var(--muted);margin-left:auto;font-size:11.5px}.ea-escal-preview{color:var(--ink-soft);margin:2px 0 5px;font-size:12.5px;line-height:1.45}.ea-escal-foot{align-items:center;gap:8px;font-size:11.5px;display:flex}.ea-escal-reason{color:var(--coral);background:#d85a481a;border-radius:100px;padding:2px 7px;font-weight:600}.ea-escal-channel{color:var(--muted)}.ea-gaps-intro{color:var(--muted);margin:0 0 12px;font-size:12.5px}.ea-gaps-list{flex-direction:column;gap:9px;display:flex}.ea-gap-row{background:var(--bg-alt);border-radius:var(--r-sm);align-items:center;gap:10px;padding:10px 12px;display:flex}.ea-gap-q{color:var(--ink);flex:1;min-width:0;font-size:13px;font-weight:600}.ea-gap-asked{color:var(--muted);flex:none;font-size:11.5px}.ea-gap-btn{border:1px solid var(--line);background:var(--white);font-family:var(--font-sans);color:var(--ink);cursor:pointer;border-radius:100px;flex:none;align-items:center;gap:4px;padding:4px 11px;font-size:12px;font-weight:600;display:inline-flex}.ea-gap-btn:hover{border-color:var(--coral);color:var(--coral)}.ea-survey-results{grid-template-columns:auto 1fr auto;align-items:center;gap:24px;display:grid}.ea-survey-score{align-items:center;gap:14px;display:flex}.ea-survey-nps{background:var(--ink);width:78px;height:78px;color:var(--white);border-radius:50%;flex:none;place-items:center;display:grid}.ea-survey-nps-num{font-family:var(--font-serif);font-size:34px;line-height:1}.ea-survey-nps-label{letter-spacing:.12em;text-transform:uppercase;opacity:.7;margin-top:2px;font-size:10px;font-weight:700}.ea-survey-name{color:var(--ink);font-size:14px;font-weight:700}.ea-survey-rate{color:var(--muted);margin-top:2px;font-size:12.5px}.ea-survey-rate b{color:var(--ink-soft)}.ea-survey-drivers{border-left:1px solid var(--line-soft);padding-left:22px}.ea-survey-drivers-head{letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-bottom:9px;font-size:11px;font-weight:700}.ea-driver{align-items:center;gap:9px;padding:4px 0;font-size:13px;display:flex}.ea-driver-arrow{text-align:center;width:14px;font-weight:800}.ea-driver--up .ea-driver-arrow{color:var(--green)}.ea-driver--down .ea-driver-arrow{color:var(--coral)}.ea-driver-label{color:var(--ink);white-space:nowrap;font-weight:600}.ea-driver-share{color:var(--muted);white-space:nowrap;margin-left:auto;font-size:12px}.ea-survey-actions{flex-direction:column;flex:none;gap:8px;display:flex}.ea-survey-empty{background:var(--bg-alt);border-radius:var(--r-md);align-items:center;gap:16px;padding:18px 20px;display:flex}.ea-survey-empty-icon{background:var(--white);width:44px;height:44px;color:var(--ink-soft);border:1px solid var(--line);border-radius:12px;flex:none;place-items:center;display:grid}.ea-survey-empty-body{flex:1}.ea-survey-empty-title{color:var(--ink);font-size:14px;font-weight:700}.ea-survey-empty-sub{color:var(--muted);max-width:60ch;margin:3px 0 0;font-size:12.5px;line-height:1.5}@media (max-width:1280px){.ea-grid{grid-template-columns:1fr}.ea-survey-results{grid-template-columns:1fr;gap:16px}.ea-survey-drivers{border-left:none;border-top:1px solid var(--line-soft);padding-top:14px;padding-left:0}.ea-survey-actions{flex-direction:row}}